the small print
a summary
bookings are non refundable
unless someone takes your dates
please please make sure you have adequate
and appropriate travel insurance
as there are a multitude of reasons
why you might actually need to make a claim.
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the contract
this contract is made between you, the person who intends to stay at the relevant property or properties for the stay and us, antonia and david shields.
our address is charlestown harbour, cornwall pl25 3nx, our email is antonia@antoniaspearls.co.uk and our telephone number is +44 (0)1726 68966.
these terms and conditions will apply in every case without alteration in respect of your occupation of the relevant property, unless otherwise agreed in writing beforehand.
the stay commences at 4pm on the day of arrival and finishes at 10am on the day of departure.
bedding, linen and bath towels are provided. electricity, gas, wi-fi, cleaning at the end of the stay and, if you are staying for more than one week, cleaning at the end of your first week are included in the cost of the stay.
we have the right to refuse bookings of groups of single people under the age of 21 or groups where we are concerned that their behaviour might disturb our neighbours.
if at the commencement of the stay, it appears to us that this condition has been broken, you and your party may be refused access, the booking may be cancelled, any monies paid may be forfeited and any unpaid monies shall remain payable.
the proper law of these terms and conditions is the law of england and wales.
reservations
having filled in the reservation form, a non refundable initial payment of fifty percent of the cost of the stay is needed in order to secure the booking.
once this payment has been received by us the booking is confirmed and you will be liable to pay the balance of the cost of the stay.
payment by you of the initial payment is confirmation of your booking and is deemed acceptance of our terms and conditions by you.
eight weeks before the start of the stay you are required pay the final payment of fifty percent of the cost of the stay together with the refundable good housekeeping deposit.
reservations made within eight weeks of the start of the stay
having filled in the reservation form, a non refundable full payment of one hundred percent of the cost of the stay and the refundable good housekeeping deposit are needed in order to secure the booking.
once this payment has been received by us the booking is confirmed.
payment by you of the full payment is confirmation of your booking and is deemed acceptance of our terms and conditions by you.
the refundable good housekeeping deposit
the refundable good housekeeping deposit will be held by us and returned to you within 28 days of the end of the stay less any deductions necessary in order to pay for any breakages or to repair any damage caused to the relevant property and/or its surroundings during your stay.
payments
if any payments are not received by the relevant due dates, we shall be entitled to treat your booking as cancelled and to retain any monies already paid by you.
any unpaid monies shall remain due and payable.
upon receipt of the initial payment and the final payment or the full payment and the refundable good housekeeping deposit, we will send the full address, the directions and the key code.
the cancellation policy
payment of either the initial payment or the full payment is confirmation of your booking and is deemed acceptance of our terms and conditions by you.
in the event that you need to cancel a booking, you remain responsible for the total cost of the stay and we reserve the right to retain the initial payment and to charge for the balance of the cost of the entire stay.
we strongly advise you to ensure that you have adequate insurance in place to cover any unforeseen cancellation.
the guest responsibilities
you agree, in relation to the property which you and your guests are occupying for the purposes of the stay not to arrive at the property before 4pm or after 10pm on the day the stay commences.
to take great care of the property and of any common parts or accesses to the property and anything therein or thereon.
to keep the property in a clean and tidy condition at all times.
to vacate the property by 10am at the end of the stay to enable cleaning to take place.
to authorise us to make deductions from the refundable good housekeeping deposit to pay for all costs of any breakages or to repair any damage caused to the property and/or its surroundings during the stay.
to report to us any disrepair or defect in respect of the property or the fixtures and fittings and report any failure of mechanical or electrical appliances as soon as they come to your attention.
to allow us and/or our contractors access to the property at reasonable hours during the stay, or to carry out urgent and unforeseen repairs or other works to the property, or to carry out maintenance of the appliances (at least 24 hours notice will normally be given, but you must give immediate access in an emergency).
only to share the property with members of the party whose details were given to us in the reservation form at the time the booking was made.
to observe the no smoking policy on the property.
not to re-arrange, change or remove any of the property’s installations, furniture, fixtures and fittings.
not to bring any dogs or other pets on to the property.
not to block the baths, sinks, lavatories, cisterns, drains, gutters, pipes, chimneys and the like.
not to assign, sublet, charge or part with or share possession or occupation of all or part of the property.
not to cause nuisance or annoyance to us, neighbours or any other parties.
not to change or install any locks on any doors or windows nor have additional keys made for any locks.
to fasten all locks to all doors and windows and activate any burglar alarm whenever the property is left unattended to prevent unauthorised access to the property.
if there is any material breach of these conditions including, but not limited to property damage or disturbance, we reserve the right to re-enter the property and terminate the stay without prejudice to our other rights and remedies.
you confirm that you are a member of the party intending to occupy the property, you are over twenty one years old, and you are authorised to agree to the terms and conditions on behalf of all persons who will be staying at the property for the stay.
our responsibilities
use of the property is entirely at your own risk and we do not accept responsibility for loss or damage to any persons who use the property or to their personal property but nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our own negligence.
we have made every reasonable effort to ensure that the information given in relation to the property is accurate and complete but no liability is accepted for any minor errors in the description on our web site.
if for any reason beyond our control the property is not available on the dates booked by you (due to fire damage, for example) all monies paid in advance by you will be refunded in full but we shall not have any further liability to you.
we do not store or retain any financial information relating to our guests.
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